If you are not completely satisfied with your purchase you may exchange it or return it for a refund or credit. (Excluding Shipping and Handling). The refund is based on the gift and condition upon being returned.(ORIGINAL SHIPPING CHARGES ARE NOT REFUNDABLE.) Simply return the gift in its original container. Please Include Insurance with the return of the gift. We are not responsible for items lost in transit.
Returns or exchanges claims must be made within 5 days of gift being received. Notification via email must be made within 5 business days of the gift being received. Returned Gifts need to received by us within 10 days of receipt of gifts. All claims must be submitted to us via e-mail. Claims will not be accepted via the phone.
If a customer disposes of the gift and does not return the gift before we can verify the damages or discrepancy we will not issue any refund.
Perishables: We apologize, we do not issue refunds on gourmet food products or perishable foods, due to health and safety concerns.
Damaged - Defective -Loss: We also offer Refunds for any damaged or defective Gifts as long as the claim is placed within 48 HOURS of the gift being received. All damage claims must be reported to us via email at info@northportgiftbaskets.com within 48 HOURS of the gift being delivered. Claims will not be accepted via the phone. Note: Replacements will only be issued if damaged gifts or discrepancies can be verified by the carrier
Loss Claims:
Must be reported to us via email within 14 days from order date. Loss claims will not be accepted via the phone. We will need to file a claim with carrier. Most often, our delivery providers (UPS, Fedex, DHL) have a signature release waiver on standard - Ground shipment, and will leave packages at their own discretion (front porch, backdoor, neighbor, etc.) if they feel it is a secure location.
North Port Gift Baskets is NOT responsible for packages left without a signature. With the exceptions of wine gift baskets which requires an adult signature and Expedited shipments that may require a signature depending on the carrier. Delivery Tracking information is provided on all packages. We are not responsible for lost or stolen packages after delivery, but we will gladly assist you filing a claim and putting a tracer on the package with the carrier for recovery or for a refund from the delivery carrier. If a customer disposes of the gift and does not return the gift before we can verify the damages or discrepancy we will not issue any refund
Substitutions: Because of the popularity of our gifts at times we may need to substitute items, as we make changes to our inventory based upon discovery on new and unique items, product availability and seasonal difference. Therefore, Substitution may be made, but quality will never be compromised. North Port Gift Baskets reserves the right to substitute products.
Cancellation Policy: We take pride in our customer service at North Port Gift Baskets and this includes not only the quality of our products, but also the speed of our service and shipping. Keeping this in mind, we require that any cancellation be made within 12 hours of order confirmation.. Cancellation request must be submitted via email. Cancellation will not be accepted via the phone.
Any orders not canceled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 25% of the total order. Any orders not canceled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 25% of the total order. Orders that are in final processing stage, or have been shipped may not be cancelled.
The 12 hours cancellation does not apply to orders where same day shipping has been requested. In the case of a same day shipping request, all order must be canceled within 3 hours of order confirmation or be subject to the same restrictions as outlined above.; All canceled orders placed with a credit card that has already been processed will be subject to a $6.00 cancellation fee.
If carrier returns a gift due to being refused a 25% restocking fee,and shipping fee to return to us applies.
(We do not issue refunds on gourmet food products or perishable foods). |
