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FAQ

Frequently Asked Questions


How do I place an order?
We offer 2 ways for the customer to place in an order. 
  • Order by Phone: We're available Monday - Friday 9am-6pm and Saturday at 10am-5pm.  Give us a call at (941) 423-3052. Are customer service representative is bilingual and can take your order in English or Spanish (Espanol)
  • Order Online:  Quickest and secure method  is by placing your order through our website. In a click of a few buttons your order will be placed instantly through our secure shopping cart.
  • We do not take fax orders or mail orders. Your security is important to us and ordering using these 2 methods above are the most secure ways possible.  Ordering an item via snail-mail is not practical and is a huge risk of your order being delayed or your personal information stolen.

What days/times are you open?
  • Monday - Friday: 9am-6pm
  • Saturday: Closed
  • Sunday:   Closed
  • 24 hours online ordering available


What if I speak Spanish only  (Solamente hablo Espanol) ?
  • Our customer service representatives are bilingual and are able to assist you on your order.  (Nosotros hablamos Espanol si necesitas ordernar una cesta de regalos)

Is this site secure?
  • Our website is PCI Compliant (Payment Card Industry Compliant) . To view in-depth of our backend website security, visit our Security page. 


Fortune Cookie Questions


How big are your 'Colossal Fortune Cookies' ?

Colossal Fortune Cookie by NorthPortGiftBaskets.com

North Port® Colossal Fortune Cookies are almost the size of a football! They contain a 1-ft long fortune with your personalized message inside (250 Characters).  Our cookies measure 19.5" in circumference.   Each cookie is approximately 6.5" x 6.5" x 6" and weighs anywhere between 10 oz to over 1 lb depending on how their dipped and decorated.  Each cookie comes hand-packed in our signature 7" x 7" x 7" Glossy White Boxes.


What is the shelf life of your gourmet cookies?

All North Port® cookies are ideal at room temperature. (between 65-72 degrees). Keep out of direct sunlight.  DO NOT REFRIGERATE OR FREEZE YOUR COOKIES! We use real chocolate, so subjecting it to major temperature changes can cause it to discolor and look unappetizing.  All products should be kept air-tight (in original wrapper) stored in a cool dry place. Shelf-life (6-9 months)


Do you ship your products during the summer?

Yes. Between early May-October we ship ALL Chocolate Products with our re-usable 12oz Ice Packs via UPS® Next Day Air or 2-Day Air* to prevent melting. It is your responsibility to ensure that the recipient is home to receive their package to prevent melting while sitting outside.  *2-Day Air is available to destinations with temperatures below 85 degrees farenheit.