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Home > Customer Satisfaction
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Customer Satisfaction: Our Promise
Customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and easy return and exchange process.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
It is most important that you inspect the package at the time of delivery.
* Ask the freight carrier for a copy of the delivery receipt.
* Record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
If the product is damaged in shipping, you may choose to refuse the delivery.
If you choose to refuse the delivery, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method.
We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact our Customer Service Center at 941-423-3052 for further instructions on how to process your return.
If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our Customer Care hours are 9am. to 5pm (Eastern Standard Time) Monday through Friday and 9 a.m. to 5 p.m. (EST) Saturday and Sunday. |
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